Returns and Refunds

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unless the item is faulty. Faults do not include breakages from items that have been mishandled, liquid damage, burnt out coils or broken glass. Returned products will be inspected and tested thoroughly and you will be informed of the outcome via e-mail or telephone. 
We cannot accept returns on products which are not faulty, unless in the original unbroken packaging.

Unfortunately we cannot refund or exchange e-liquid. For any issues with e-liquid, please call or email us directly to discuss.

If 30 days has passed and your item presents a fault, please contact the manufacturer directly.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hannah@ohmbase.uk.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hannah@ohmbase.uk and send your item to: Ohmbase Vape Shop, 1 Playstow Hall, Plaistow Street, Lingfield, RH7 6AU
Shipping
To return your product, you should mail your product to: Ohmbase Vape Shop, 1 Playstow Hall, Plaistow Street, Lingfield, RH7 6AU

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.